
Onsite call:
It was Monday morning; by the way do you know that more people die of heart attacks on Mondays than any other day? Hmm I think we should rather remove Mondays. So is a dialogue from the movie Garfield supporting my view.
I entered the floor as if Russell crowe enters the field of battle in the movie gladiator. Except that I have an ID card hanging around my neck and he has an armor worn. Except that in the movie you find the audience shouting, screaming and clapping for him, hear I have words penetrating from my onsite coordinators mouth into my ear like missiles. Phones ringing on every one’s desk, what you think the calls correspond to they are onsite calls one of the most crucial things in every software engineers life to be faced and to live with.
I sometimes get a feel of working with stock brokers in BSE/NSE handling calls day in and day out, typical comparison but very much true as you see people holding desk phones on one hand working on a mail the other hand, at the same time even sighing there team of what is happening with weird facial expressions and signs.
I wonder why can’t IT folks try as gymnasts at world sports why? Cause you see a man taking a call from a VOIP on the other desk by holding it to his ears by his right hand as if he is stretching his upper right body and at the same time to balance stretches his two legs as wide as he can to maintain the balance and to reach out to his computer on the other desk with his left hand. Typical gesture is like a sarvangasana posture in yoga but without laying on your back mixed with arthachakrasana and dhanurasana. And for those who could not understand yoga it is as simple as tying threads to each of your legs and hands and stretching them in all the four directions☺. In this process of reaching to his desk by holding on to the phone against his ears he might forget that he is dragging the phone slowly from its place on to the floor and phone suddenly drops on to the floor with a ka boom!
Now I have an instance where the employee was asked to pay for the VOIP phone where it got completely damaged due to such a stunt, I think he should reconsider taking gymnastic classes and get time to become a better athlete.
Having said much and coming to my team, ours is a big team equal to forty odd people out of which testing has one onsite coordinator (cord) and dev team has one. Our testing onsite cord is too cautious or I can say over cautious. He has no room for a mistake to occur and so calls up daily in the morning around 08.00 IST and starts telling about every task step by step, I feel as if sometimes he should have been a teacher in kindergarten as he is so elaborate. That does not end there he pauses in between and says hold on please I am getting another call and then resumes back. On an average he speaks for three to four hours easily for a given one hour task. I sometimes thought he should have been a girl!
At the end of the call we run of time and rush doing the tasks. This is from the onsite frond but actually what could have been happening at offshore during such a lengthy call? Well as simple as that after the call is connected all of us greet and then only one person is near the VOIP phone keeping the call on mute. Rest all immediately check out there outlook, send good morning mails for that day, reply to the good evening mails for yesterday, send greeting cards for those whose birthday falls on that day and some already busy attending personal calls on their cell phones. Sometimes at the very moment you get a waiting call and you think its important and attend it which turns out to be a call from ICICI for a personal or a home loan or insurance gurrhhh!
While this was happening the guy who sat beside the phone started something weird he started to record the onsite call using the headphones he had on his desk. And of course no one noticed it and suddenly in this process he removed the mute and suddenly at the very instance some one shouted “abbey kitna time aur kha jayega, usko bolna ki abhi call end karde, taaki hamara kaam shuru kar sake, kaise kaise log chale jaate hai yaar US”, and suddenly he bites his tongue. But these are very common for onsite folks so he never cared but from then on his call hardly lasted an hour ☺. Imagined who was the chap who had removed the mute and sitting beside the VOIP it is me Mr.Hari when I was a fresher. Well the mess I created is less compared to the fun that happens around me.
Well onsite calls are not always so instructive it can be destructive too. Now the lesson I am teaching you here which I learnt as a fresher is the use of an option called speaker in the VOIP phones/ ordinary phones during a call onsite/offshore especially when your manager is around. Do not ever use a speaker phone when you did not complete a given task or the task is done incorrectly or when you can sense that something is wrong with your IT-Sense, you know why ☺. And do make a habit of keeping it on speaker and in high volume when it is the time your onsite cord appreciates you.
Well how did I learn that, my onsite cord uses this technique very affectively, when he has something to say to a team to appreciate our work he asks us to keep on speaker, when the time comes to rectify one’s mistakes or things to be taken care of while sending a deliverable he would ask us to remove the speaker. What an idea sirji.
Things could go very nasty sometimes with calls, one of my friend and batch mate who used to work for production support was working on a serious issue and was there on a conference call with all the major heads of business. And suddenly he gets a call to his cell and guess what, she is a customer care rep from HDFC bank, called to know if he is interested in loans but he was so fed up that even after telling them not to call back they used to, so he thought to teach them a lesson.
“He asked the girl if she is really working for HDFC and she says yes, then he asks if she were alone then she says yes and says if he needs a loan, then he suddenly asks will you marry me, lets run away and get married and told some arbitrary address, she was confused and did hang up the call as was expected. From then on he never got a call from HDFC regarding loans” we still recollect that incident whenever we get calls on loans and smile with in ourselves.
My friend belonging to my batch is a good writer and already working as an assistant director for telugu movies. He used to work for the client named Linda and one day he had to work late night and he was so frustrated that he had mute the call and started singing a song on her which goes like this:
“Hey Linda, aaja khelenge gilli dandha
Kya karna hai is assignment which is like anaconda,
Aaja thoda break leke khayenge little little mysore bonda,
If you say I cant, I will through on you rotten anda…..!!!
Coz I am lil goonda from the place called borabanda…..”
Well folks those are the glimpses from my good golden days and past experiences hope you had good time in reading them.